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Clinton
1 reviews | Active since Aug 2025
08 Jun 2026, 09:34
***
We are now approaching 40 days to have my packet released at customs after DHL, incorrectly submitted incorrect paperwork. All I get are replies saying that they are escalating the matter. Nothing further happens. They are an extremely inefficient business, poor customer service.
Helpful (0)
Replies (8)0
Replies (8)
DHL Express's replyOfficial
08 Jun 2026, 11:21Dear Clinton
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
DHL Express's reply08 Jun 2026, 11:21
Official
Dear Clinton
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
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Clinton's updateReviewer Update
08 Jun 2026, 11:57I just keep getting this generic reply but nothing happens.
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Clinton's update08 Jun 2026, 11:57
Reviewer Update
I just keep getting this generic reply but nothing happens.
DHL Express's replyOfficial
08 Jun 2026, 12:28Dear Clinton
Your case has been assigned to an agent who will be in contact with you before 13:00.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
Your case has been assigned to an agent who will be in contact with you before 13:00.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
DHL Express's reply08 Jun 2026, 12:28
Official
Dear Clinton
Your case has been assigned to an agent who will be in contact with you before 13:00.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
Your case has been assigned to an agent who will be in contact with you before 13:00.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
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Clinton's updateReviewer Update
08 Jun 2026, 13:25I once again got a call from DHL from service department apologizing for the delays but admitting they are not the department who handles the matter. Whats the point!
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Clinton's update08 Jun 2026, 13:25
Reviewer Update
I once again got a call from DHL from service department apologizing for the delays but admitting they are not the department who handles the matter. Whats the point!
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Clinton's updateReviewer Update
10 Jun 2026, 09:07Everyday I get the same message, they are looking into the matter, but nothing gets solved. I used FEDEX and it took 4 working days in SA, while DHL is going on for 40 days. Their staff are useless.
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Clinton's update10 Jun 2026, 09:07
Reviewer Update
Everyday I get the same message, they are looking into the matter, but nothing gets solved. I used FEDEX and it took 4 working days in SA, while DHL is going on for 40 days. Their staff are useless.
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Clinton's updateReviewer Update
10 Jun 2026, 13:56As anyone can see, all I get after 40 days is a generic message from DHL, probably done by a computer. No one senior ever contacts you or takes this seriously. A terrible company.
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Clinton's update10 Jun 2026, 13:56
Reviewer Update
As anyone can see, all I get after 40 days is a generic message from DHL, probably done by a computer. No one senior ever contacts you or takes this seriously. A terrible company.
DHL Express's replyOfficial
11 Jun 2026, 08:16Good day Clinton,
Kindly be advised that an agent has been assigned to your case. The current delays are due to a customs rejection and not an operational error on our side. We have been in communication with customs to resolve the matter, as the release of your parcel is dependent on receiving a release notification from them.
At this stage, we kindly request your understanding. Please be assured that we are treating this matter as urgent; however, final resolution rests with customs.We sincerely apologise for the inconvenience experienced, as this was not our intended level of service.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Kindly be advised that an agent has been assigned to your case. The current delays are due to a customs rejection and not an operational error on our side. We have been in communication with customs to resolve the matter, as the release of your parcel is dependent on receiving a release notification from them.
At this stage, we kindly request your understanding. Please be assured that we are treating this matter as urgent; however, final resolution rests with customs.We sincerely apologise for the inconvenience experienced, as this was not our intended level of service.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply11 Jun 2026, 08:16
Official
Good day Clinton,
Kindly be advised that an agent has been assigned to your case. The current delays are due to a customs rejection and not an operational error on our side. We have been in communication with customs to resolve the matter, as the release of your parcel is dependent on receiving a release notification from them.
At this stage, we kindly request your understanding. Please be assured that we are treating this matter as urgent; however, final resolution rests with customs.We sincerely apologise for the inconvenience experienced, as this was not our intended level of service.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Kindly be advised that an agent has been assigned to your case. The current delays are due to a customs rejection and not an operational error on our side. We have been in communication with customs to resolve the matter, as the release of your parcel is dependent on receiving a release notification from them.
At this stage, we kindly request your understanding. Please be assured that we are treating this matter as urgent; however, final resolution rests with customs.We sincerely apologise for the inconvenience experienced, as this was not our intended level of service.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
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Clinton's updateReviewer Update
11 Jun 2026, 13:14Yesterday a lady phoned me from DHL at approximately 12am saying she would come back to me yesterday. Nothing. I also got an email yesterday saying I would get an update by 12.30 today, again nothing. This is the company that keep saying they are taking it urgently. What utter *******. If any manager of DHL lets their staff provide this service, they and all their staff should be dismissed.
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Clinton's update11 Jun 2026, 13:14
Reviewer Update
Yesterday a lady phoned me from DHL at approximately 12am saying she would come back to me yesterday. Nothing. I also got an email yesterday saying I would get an update by 12.30 today, again nothing. This is the company that keep saying they are taking it urgently. What utter *******. If any manager of DHL lets their staff provide this service, they and all their staff should be dismissed.