AWFUL SERVICE - DO NOT RECOMMEND

Item: DHL Express
Rating: 1
Author: Tessa J

Terrible experience from DHL. Paid R3000 for two packages from the UK, with my own belongings. They were sent back without communication from DHL. I have called the call centre numerous times, and emailed constantly for feedback, and have received NOTHING. Terrible service, so disappointed.

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Replies (1)

DHL Express's replyOfficial

11 Jun 2026, 08:11

Good day Tessa

Thank you for you for forwarding your concerns to us

I sincerely apologise for the delays you have experienced thus far.

Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 10:05 AM.

Thank you for your patience and understanding.

Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
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DHL Express's reply11 Jun 2026, 08:11

Official

Good day Tessa

Thank you for you for forwarding your concerns to us

I sincerely apologise for the delays you have experienced thus far.

Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 10:05 AM.