1 reviews | Active since Sept 2016

09 Nov 2017, 10:46

AWB ***

Yesterday, 8 November, no answer received from Bronwyn, Melissa and Buhle. Today, 9 November, notification received for import duties. This is a low value item. Why DHL to you consistently not communicate!

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Replies (1)
DHL Express
DHL Express's reply09 Nov 2017, 11:08
Official

Good Morning Wendy

I attempted to call and have left a voice message.

We did receive your communication regarding a different shipment last night and we responded and actioned it. That particular shipment was delivered this morning.

The Airwaybill you are currently querying was not brought to our attention. I will be looking into this and will contact you via email.

I apologise for the frustration this has caused you.

Sincere Regards

Bronwyn Herrmannsen