1 reviews | Active since Sept 2019
AVOID DHL LIKE THE PLAGUE.
This is my second complaint about DHL in 2 months. I don't know what id going on but they are absolutely terrible.
Their online portal is so messy and outdated - it cannot provide you with tracking for shipments and it does not give accurate information when it comes to shipments sents.
Their delivery time and service are shocking. We use DHL EXPRESS and it is not express at all. They deliver my parcels late or whenever they feel like without even letting the customer know? But they'll happily let me pay for Express delivery.
The service delivery from DHL South Africa is appalling and their Top Dogs don't even care. Lining their pockets and letting business miss deadlines and suffer while. we try make ends meet.
Surely their International side can step in and do something about this?
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We will need your DHL Express waybill number to assist. Please expect a call from one of our Customer Care Executives before close of business today.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We will need your DHL Express waybill number to assist. Please expect a call from one of our Customer Care Executives before close of business today.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express