jN
jason N
1 reviews | Active since Oct 2017
19 Sept 2022, 22:47
Australia, Sydney, DHL - Good Luck
Sent a package to Australia, Sydney.
Their website has no live chat function btw. The option is there to chat to a robot, then you ask for representative and it says to call.
They cannot deliver to a said location, and still two weeks later and nothing has been delivered. no call no nothing on the app it just show s a whole lot of nothing. They do not even have the Audacity to email / phone their client.
The last time I will use them.
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DHL Express's replyOfficial
20 Sept 2022, 09:25Dear Jason
Thank you for bringing this matter to our attention We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. Please be advised that I have checked our tracing records and found that our team has tried to contact the receiver Bianca, but found an IVR and was unable to leave a message as they are experiencing high call volumes. Please allow me to open communication with destination to assist in the delivery of this shipment, please can you also provide me with a direct contact number for the receiver. I will communicate with you via e-mail.
Kind Regards, Sade Eiman Customer Care Executive ZA ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Thank you for bringing this matter to our attention We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. Please be advised that I have checked our tracing records and found that our team has tried to contact the receiver Bianca, but found an IVR and was unable to leave a message as they are experiencing high call volumes. Please allow me to open communication with destination to assist in the delivery of this shipment, please can you also provide me with a direct contact number for the receiver. I will communicate with you via e-mail.
Kind Regards, Sade Eiman Customer Care Executive ZA ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
DHL Express's reply20 Sept 2022, 09:25
Official
Dear Jason
Thank you for bringing this matter to our attention We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. Please be advised that I have checked our tracing records and found that our team has tried to contact the receiver Bianca, but found an IVR and was unable to leave a message as they are experiencing high call volumes. Please allow me to open communication with destination to assist in the delivery of this shipment, please can you also provide me with a direct contact number for the receiver. I will communicate with you via e-mail.
Kind Regards, Sade Eiman Customer Care Executive ZA ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Thank you for bringing this matter to our attention We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. Please be advised that I have checked our tracing records and found that our team has tried to contact the receiver Bianca, but found an IVR and was unable to leave a message as they are experiencing high call volumes. Please allow me to open communication with destination to assist in the delivery of this shipment, please can you also provide me with a direct contact number for the receiver. I will communicate with you via e-mail.
Kind Regards, Sade Eiman Customer Care Executive ZA ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa