Attitude and inconsistance

I was trying to send a laptop to bloemfontein. The first day I was told they don't have packaging for the laptop so I have to provide my own packaging. The second day I brought the laptop in the packaging that it was originally send to me with ( the laptop was originally send from Bloemfontein to pretoria through DHL ) I was charged a haft price of R500 including insurances. I then indicated that i would like to exlude the insurance as the laptop was originally send to me with out insurance, i was told that it was company policy to include insurance and as my packaging was not up to par. After I explained that the same company did manage to send the same package to pretoria with the same packaging and with out insurance, i was told sconflly that \this is not how we do thing here". <br> <br> Thus is a true indication of inconsitance and unprofessionalism. So i quess every branch has its own set of rules"