ATROCIOUS SERVICE

My company has been trying to get a refund of a cash payment from DHL for 53 days! I have tried every which way possible to get this refund. E-mail - auto response with ref number. Follow up e-mail, another auto response with different ref #. Online - the bot doesn't understand the question. Telecon, the reference number isn't valid! More telecons eventually got someone who was on to it - 2 x over promising and no delivery or further feedback. Job done - buck passed.