PS
Pee S
1 reviews | Active since Nov 2019
10 Aug 2023, 14:30
atrocious Courier services
My parcel has been with DHL since 02 July 2023, then it arrived in SA on 18 July 2023 and was moved to customs on 26 July 2023. I have called different divisions and no one is able to assist me with my inquiry on the status of my parcel and no one can give me details of customs. This is very frustrating and their service is atrocious. To date I haven't been helped
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DHL Express's replyOfficial
10 Aug 2023, 15:48Dear Pee S,
Thank you for contacting DHL Express
Looking at the tracking number mentioned, GM*** , I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. DHL Express is not in any way linked to any payment or transportation for this shipment
These shipments are handed over to the Local Postal services in each country to handle the delivery .
You can contact Global Mail directly on *** to confirm the delivery status of your shipment . You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for contacting DHL Express
Looking at the tracking number mentioned, GM*** , I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. DHL Express is not in any way linked to any payment or transportation for this shipment
These shipments are handed over to the Local Postal services in each country to handle the delivery .
You can contact Global Mail directly on *** to confirm the delivery status of your shipment . You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
DHL Express's reply10 Aug 2023, 15:48
Official
Dear Pee S,
Thank you for contacting DHL Express
Looking at the tracking number mentioned, GM*** , I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. DHL Express is not in any way linked to any payment or transportation for this shipment
These shipments are handed over to the Local Postal services in each country to handle the delivery .
You can contact Global Mail directly on *** to confirm the delivery status of your shipment . You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for contacting DHL Express
Looking at the tracking number mentioned, GM*** , I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. DHL Express is not in any way linked to any payment or transportation for this shipment
These shipments are handed over to the Local Postal services in each country to handle the delivery .
You can contact Global Mail directly on *** to confirm the delivery status of your shipment . You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***