Arrogant inefficient service

Have had the misfortune to deal with this company to collect an article from Pretoria and deliver it to my home. It was frustration from the first day. Promised to send the quote never did so. Then had to follow up twice that day. Then followed up the next day as the cellphone number was taken down incorrectly. Followed up the following afternoon to find out that they claimed not to have the proof of payment. Pointed out it was there and they then said they were able to find it but had a backlog. Then sent information again and then they promised to deliver. They then attempted to deliver this morning and I was out at the time. I phoned and got told that the driver should have phoned me but they would try to contact the driver but they could not get hold of him. They would send an email. Asked for a supervisor and got given a number in Cape Town. No reply. Phoned again and got a supervisor called Mazi who kept interrupting me and had an extremely arrogant attitude. I had to ask him a number of times to stop interrupting me and allow me to finish my sentence. His attitude was that he was giving me information on their systems more than he had to. Quite frankly this does not interest me as what I want to know is what he is going to do to assist. He believes that if I was out I should have phoned to say I was going out and they have fulfilled their instruction. Most he would do was email the Cape Town office. I would suggest use one of the small companies which is less arrogant and full of themselves. I tried to subscribe to the notifications system on the website which did not work as I was notified that the goods were enroute.