MJ
Musa J

1 reviews | Active since Nov 2024

21 Nov 2024, 19:14

Appreciation

I would like to dedicate this appreciation to two DHL ladies, who kindly assisted me in a very frustrating situation. I had an emergence to courier a medication for my sister she’s at the State of Israel I’m saying it was a frustration situation cos there are new unfami**** requirement to courier medication to Israel To cut a long story of almost six weeks short, there was a permit needed from Depart of Health. Honestly i didn’t know where to start to require this permit. That’s where the lady called Silindile Makhaza from DHL Durban @Nandi Drive advised me after a long search who i can ask from Depart of Health. The second lady who assisted me from my nearest DHL is Delisile Mbokazi from 9 Armitage Lane Pietermaritzburg, she’s the one who double check the requirement for me. I don’t how many times she email and update me about everything. Honestly i was so grateful about DHL as a company and the service of their stuff. Their attention to detail and professionalism really strengthened our relationship, It’s clear to me even next time i will use DHL.

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Replies (1)
DHL Express
DHL Express's reply22 Nov 2024, 07:20
Official
Dear Musa Jobe,

Thank you for taking out the time to compliment Delisile and Slindile's service .
 
 We are delighted that they could assist you and that the experience was efficient and seamless. We will ensure that they are both recognized for this phenomenal 5 star Compliment .  Thank you for your business and if there is anything we can assist with please do not hesitate to contact us again.

Kind Regards, Customer Care Executive ZA | DHL Express  DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics PrecinctPretoria Main Road,Waterfall CityMidrand, 2090GautengSouth Africa