Appauling service

My second review on the same company. Still awaiting a response to my reply on my previous complaint. Called into the call centre more than once asking for the call centre executive Akhona who they can't find on the system. I was transferred time and time again to the switchboard when I was told i was being transferred to Akhona. It's pathetic how *********** the staff are and that they can't transfer me to someone of higher status i.e managers to be able to resolve my issue. It got me to a point of raising my voice and expressing my anger. I'm beyond irate and this point and a reply to this isn't going to suffice. I need an urgent call back from someone who is ABLE to assist me and not just transfer me and push me around in a circle!