Apparently they'd rather have me unemployed...
I have a 3-g SIM card that is meant to be delivered so that I can work during the national lockdown but DHL has stated that they will not allow my 3-g to be delivered because I do not have a permit to be working FROM MY HOUSE during the lockdown which is the most nonsensical thing I have ever heard in my life... Apparently the thing that feeds my family is not essential
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DHL Express's replyOfficial
06 Apr 2020, 17:38Dear Doudou S Thank you for contacting DHL Express. Whilst we can appreciate the predicament this matter has caused you , please note that we are restricted by the Current State of the 21 Lock down imposed by the government . DHL is currently restricted to move essential items , as approved by the Commissioner of Companies & Intellectual Property Commission . In as much as we endeavour for positive Customer experiences’ , we do not control the government regulations in each country . DHL, is obligated by law, to abide by each countries trade and regulations . I assure you we have noted the urgency . Please can you respond with the Parcel’s tracking details and I will ensure it is prioritized as soon as the lock down restrictions have been uplifted ? If there is anything else, please feel free to contact me on the details below and I will gladly assist . Stay Safe !
Kind Regards, Buhle SekoboaneCustomer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Kind Regards, Buhle SekoboaneCustomer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
DHL Express's reply06 Apr 2020, 17:38
Official
Dear Doudou S Thank you for contacting DHL Express. Whilst we can appreciate the predicament this matter has caused you , please note that we are restricted by the Current State of the 21 Lock down imposed by the government . DHL is currently restricted to move essential items , as approved by the Commissioner of Companies & Intellectual Property Commission . In as much as we endeavour for positive Customer experiences’ , we do not control the government regulations in each country . DHL, is obligated by law, to abide by each countries trade and regulations . I assure you we have noted the urgency . Please can you respond with the Parcel’s tracking details and I will ensure it is prioritized as soon as the lock down restrictions have been uplifted ? If there is anything else, please feel free to contact me on the details below and I will gladly assist . Stay Safe !
Kind Regards, Buhle SekoboaneCustomer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Kind Regards, Buhle SekoboaneCustomer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa