Appalling service by DHL

Three boxes were collected by DHL on the 30th June 2020 from Maryland in the US to South Africa. To date, my shipment has not left the US is on hold in Washington D C because instead of creating 3 references for each box they have created one for the three boxes and they can’t fix their mess. DHL Express takes 3 to 5 days it’s now day 10 and I still don’t know what is happening. I will be charged for Express shipping though it’s their mistake and not mine. I will never ever use DHL again. It’s expensive for nothing. I used to have an account with them but now...your service is appalling and disgusting.