CA
Craig A
1 reviews | Active since May 2020
28 Sept 2020, 08:04
Appalling service
Close to the worst service I have ever received. Only thanks to my ongoing queries did I receive my parcel 3 weeks after it arrived in customs. To cap it all it was sent to the wrong address despite all the necessary paperwork being done.
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DHL Express's replyOfficial
28 Sept 2020, 08:59Dear Craig, I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply28 Sept 2020, 08:59
Official
Dear Craig, I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole