Appalling service

I wish you had to option of giving -stars, because this complaint does not even deserve the one start I was forced to give in order to write this review. My shipment arrived at Johannesburg sorting facility on 25 April 2018. On 30 April 2018 I received an email informing me that there was a stop on my shipment and that Lenora Coertze would be in contact with me, should she need anything from me. From there I have sent numerous emails requesting feedback on the status of my shipment, and only received the first email reply on Friday 11 May 2018 after another department asked her to give me feedback. On 14 May, she said that it would take another 16-72hours to get feedback from Customs. And today, 16 May, i get this message:Please Note : Customs only allows 14 days to clear your goods once a shipment arrive in SA, if not cleared within the time frame , DHL is obligated to move all uncleared goods to the government state warehouse , the goverment state warehouse will impose a penalty of R1500.00 for late clearance as well as R10.00 per day for storage fees , this will be for your account My shipment has been with DHL SA now for 21 days. Dear DHL, please advise if this level of service and absolute lack of communication is acceptable to you?? It is obvious that DHL did not do what they were suppose to, and now the customer needs to pay the price of your absolute lack of service?? And when confronted, you blame customs???