1 reviews | Active since Mar 2017
APPALLING SERVICE
I organised a pick up in England on 30 April 2018. The document was collected from my mother and has since disappeared from the face of the earth. Getting a satisfactory response from both the South African office and the English office has been impossible. I thought DHL was supposed to be a respectable company. Not so!
Dear Sue,
Thank you for contacting DHL Express.
I can appreciate the undue frustration that has been caused to you this inconvenience and assure you that the matter will be followed up until full resolved.
Can I please have the tracking number / AWB that was provided when shipment was being handed over to DHL to deliver ?
Awaiting your soonest response ?
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Best regards,
Dear Sue,
Thank you for contacting DHL Express.
I can appreciate the undue frustration that has been caused to you this inconvenience and assure you that the matter will be followed up until full resolved.
Can I please have the tracking number / AWB that was provided when shipment was being handed over to DHL to deliver ?
Awaiting your soonest response ?
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Best regards,