UZ
Unathi Z
1 reviews | Active since Jul 2021
08 Aug 2021, 12:03
Appalling & ********** service as well as rude & *********** customer service consultants
I feel DHL is taking people for fools now. This has come to a point where I cannot take it anymore. I call in, I send emails and no one responds and next they’ll tell me to pay for ******* service they have provided if any at all. I sent an email to the Manager yesterday and they said someone will be in touch shortly. How long is shortly, a week or a month? No guys this is nonsense I’ve waited long enough and I can’t wait no more. Are they going to deliver my parcel this week or not? I’m sick of their nonsense now and their stupid processes. What will they do with my handbags, sell them? No man, this is utter *******
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Replies (4)UZ
Unathi Z's updateReviewer Update
08 Aug 2021, 13:36Yesterday I sent an email to Jed Michaletos who’s apparently the country manager but until today no one has gotten back to me. I think DHL thinks all these reviews are an add campaign but no, we’re disgusted by their disgusting service. I am not paying any further for their bull nonsense service I didn’t ask them to “clear” my parcel for over a month for a reason known to them only. They must not expect any further payment from me I’ve already paid the seller I won’t pay any further. This bull nonsense now no one asked for COVID-19 to hit SA they mustn’t put it on us and tell us about staff shortage and all that bull****. It’s impossible for the parcel to be cleared for over a month what exactly is being cleared really? Come on guys don’t annoy me I paid my hard earned money for those things and I won’t pay any further.
UZ
Unathi Z's update08 Aug 2021, 13:36
Reviewer Update
Yesterday I sent an email to Jed Michaletos who’s apparently the country manager but until today no one has gotten back to me. I think DHL thinks all these reviews are an add campaign but no, we’re disgusted by their disgusting service. I am not paying any further for their bull nonsense service I didn’t ask them to “clear” my parcel for over a month for a reason known to them only. They must not expect any further payment from me I’ve already paid the seller I won’t pay any further. This bull nonsense now no one asked for COVID-19 to hit SA they mustn’t put it on us and tell us about staff shortage and all that bull****. It’s impossible for the parcel to be cleared for over a month what exactly is being cleared really? Come on guys don’t annoy me I paid my hard earned money for those things and I won’t pay any further.
DHL Express's replyOfficial
08 Aug 2021, 13:43Dear Unathi Zenani,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you on Tuesday - 10 August 2021
Thank you.
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
DHL Express's reply08 Aug 2021, 13:43
Official
Dear Unathi Zenani,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you on Tuesday - 10 August 2021
Thank you.
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
UZ
Unathi Z's updateReviewer Update
08 Aug 2021, 14:04I’ll wait for the parcel on Tuesday
UZ
Unathi Z's update08 Aug 2021, 14:04
Reviewer Update
I’ll wait for the parcel on Tuesday
UZ
Unathi Z's updateReviewer Update
11 Aug 2021, 07:59If DHL thinks I’m ever going to give up on my parcel they must think again. Those *********** ****** dismally failed to explain the stupid charges (R1725.00) yesterday when I called in and said they will call again but they did not. I’m expecting a call today at 12 and I know I will have to call them because they don’t have answers for their dirty ways. Shame, I don’t care if it takes the whole year I will get my parcel delivered by DHL to my address and I dare them to destroy/lose it there will be hell to pay. Yes, let’s fo there because I have been nothing but patient with them but they take people for fools.
UZ
Unathi Z's update11 Aug 2021, 07:59
Reviewer Update
If DHL thinks I’m ever going to give up on my parcel they must think again. Those *********** ****** dismally failed to explain the stupid charges (R1725.00) yesterday when I called in and said they will call again but they did not. I’m expecting a call today at 12 and I know I will have to call them because they don’t have answers for their dirty ways. Shame, I don’t care if it takes the whole year I will get my parcel delivered by DHL to my address and I dare them to destroy/lose it there will be hell to pay. Yes, let’s fo there because I have been nothing but patient with them but they take people for fools.