Appalling Bad Service

Long story short. I booked a collection and paid for it on the the 03 October 2017 wherein I was told delivery time will be the following day before close of business. Collection from my home in Grahamstown to myself in Johannesburg. Nelisiwe Ntyalintyali assisted me with the booking and I have been following up with her since. She assured me all was okay and delivery will be on time as promised. This of cause never happened as I am still awaiting the collection to happen at home and the delivery to come through to me to this date! No one is communicating anything to me from DHL regarding the delay and I constantly have to waste my airtime phoning them to follow up. Yesterday the 10th Oct I spoke to a lady at the call centre named Ayanda and she picked up that collection in Grahamstown Joza Location is done by a third party company named RAM and they charge a fee that I should have paid. Nelisiwe never mentioned this to me at the time of the booking. Ayanda also advised that she has handed over the matter to her supervisor and that they will call me in 2 hrs yesterday. I waited and I am still waiting. I just called them now and spoke to Keenan who went over to Ayanda and she advised him that the matter is with her supervisor and they will come me once they have concluded their investigation...ooh and the supervisor is not in today whoppeee!!! More great news for me I guess!!! I think I want my money back now I have had enough of DHL, call centre number ********** . Disgustingly appalling service all around there. Booking ref: 03/0902. It's been 8 days now they just sitting with my money that could have been generating interest in my account.