1 reviews | Active since May 2012
Another week and no response on ***
A week ago i posted a comment on DHL here on hello peter. Im back here again as a week has passed and my issue has still not be resolved. Instead i deal with 3 different staff members from DHL that cant shed light on my damaged goods. Also when i have emailed Nicole Pietersen, her response has nothing to do with what i have asked for. It seems to be a complete mockery the way things are run there.No one knows anything and when i have asked to speak to someone in upper management i get tossed over to customer care. Unfortunately customer care is exactly the opposite of that. I will keep posting here on Hello Peter every week till this matter is resolved so everyone dealing with DHL or intends to in the future will maybe think twice. Also by posting here every week you will see the timeline in which this is matter dealt with. Cause to date there is no urgency. Just generic back and forth meaningless emails. This matter started on the 29th February. Next step, the MEDIA and the Ombudsmen should this not be settled by close of business tomorrow.
Dear Devan,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Kindly provide me with your 10 digit DHL tracking /waybill number to further assist you with this complaint ?
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Devan,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Kindly provide me with your 10 digit DHL tracking /waybill number to further assist you with this complaint ?
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express