Another very awful and embarrassing experience with DHL in Africa.

Another very awful experience with DHL in Africa. We recently paid DHL to pick up our clients documents in Abuja (Nigeria) and courrier to Abidjan (Cote d'Ivoire), which they said they are used to do. Since then DHL has been giving us stories denying there accountability for the pickup when we've been charged and we paid for the service (waybill N0: ***). Now we have one of the client who is suing us because the delay made him waste money and time (he had a surgery planned for the week, flight ticket paid and hospital booked in France. he could'nt travel. His travel document being part of the courrier). DHL south Africa is redirecting me to DHL cote d'Ivoire. No one can confirm the expedition of the parcel or even confirm the pick up with proof. I'm ****ed. My client is upset and I may loosse the account. Very disappointed.