Angry Customer

I just want to express how disappointed we are with the manner DHL handled parcel that has been stopped by Customs. Parcel arrived on 29 Dec 2018 but we were contacted on January 4th and we did submit the Letter from the supplier on the very same day. We requested that we should be given an update with the progress and further requirements, to-date nothing. On the 7th we did send the documents again and called on the 9th to find out the progress. We were told that the original person who handled our case was on leave and it was clear that no one entertained our emails yet the entire group was copied. Even the new person that was promised to assist us never bothered to give us feedback. On the 15th, I was excited when I got their call only to get fed up when one gentleman said the documents are still pending, yet I personally send them through email and copied their group not once for that matter. We have missed our dates for testing the samples with other stakeholders, and this has cost implications for us.

Every day we get "The shipment is pending completion of customs inspection." Next Step "The status will be updated following customs inspection. A DHL representative shall attempt to contact the importer if additional requirements are necessary."