LD
Lelo D

1 reviews | Active since Mar 2022

19 Dec 2023, 02:01

********* and no morals for anyone's time!

I don't even know where to begin with the service that I have received from DHL and I the thing that infuriates me is the fact that they have no ethics.

I have been waiting for my parcel from France from 4th November 2023 and even after I did everything right I get the South African service which is the ************* and just don't care December fever. If people don't want to work. I would really have them give people that want to work the opportunity of employment.

To really cut a long story short. DHL said they would deliver and I was home all day waiting for them. I even reached out online to check what the issue is. I did that all day and at around 7:32PM I received a text advising me that my delivery was not completed because there was no one at home. I am boiling and even me writing this I am not okay because we leave in a society where people just lie without any consequences or concerns

I would like the people that send me a text dealt with and I need to know how they will be dealt with. This is utterly unacceptable and I am not okay with this.

0
Replies (1)
DHL Express
DHL Express's reply19 Dec 2023, 07:40
Official
Dear Nompumelelo Dlamini,

Thank you for bringing this matter to our attention

We are very sorry for the inconvenience this may have caused and assure you of our best efforts to fix the situation as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Kind Regards,  Customer Care Executive ZA | DHL Express  DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa  ***