1 reviews | Active since Jul 2016
Almost a month now! NO delivery
<p>Almost a month now and my parcel has still not been delivered !!!!!!!!</p>
Dear Yolanda,
Thank you for contacting DHL Express .
Once again , please accept my sincerest apologies for the undoubted inconvenience caused by this matter .
As discussed , Customs has imposed a penalty for the under declaration of the Value of the goods on the Invoice - before the goods can be released, the penalty payment must first be made.
I fully understand that this was not your error , and for this miss-hap I truly apologise , unfortunately the Customs law that govern us, state that the receiver is responsible for any Import Tax incurred on the shipment . (Section 41 states the invoice particulars must be true and correct. This is on the onus on the Importer to ensure that the Shipper provides the correct invoice/documents. )
We are working on a request of contacting your Supplier in China to see if they can assist you in absorbing these penalties , due to the time difference , we should have feedback on this by tomorrow , latest Friday
I’d like to reassure you that this matter is being handled as of highest priority and we will definitely keep you updated up until the receipt of your shipment.
Best Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Yolanda,
Thank you for contacting DHL Express .
Once again , please accept my sincerest apologies for the undoubted inconvenience caused by this matter .
As discussed , Customs has imposed a penalty for the under declaration of the Value of the goods on the Invoice - before the goods can be released, the penalty payment must first be made.
I fully understand that this was not your error , and for this miss-hap I truly apologise , unfortunately the Customs law that govern us, state that the receiver is responsible for any Import Tax incurred on the shipment . (Section 41 states the invoice particulars must be true and correct. This is on the onus on the Importer to ensure that the Shipper provides the correct invoice/documents. )
We are working on a request of contacting your Supplier in China to see if they can assist you in absorbing these penalties , due to the time difference , we should have feedback on this by tomorrow , latest Friday
I’d like to reassure you that this matter is being handled as of highest priority and we will definitely keep you updated up until the receipt of your shipment.
Best Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600