ALETTA SHABALALA & DHL IS WORTLESS!!!!!
<p>Waybill ********** 614.</p> <p> </p> <p>Has been stuck at customs for over 2 weeks now. ALETTA SHABALALA has unfortunately been assigned to our case. We have sent her 8 emails requesting information to help us along with the process with NO response!!!!!!!!!!!!</p> <p>We have lost 2 big clients because of this shipment being stuck and ALETTA SHABALALA & DHL has been absolutely PATHETIC and WORTHLESS in assisting.</p> <p> </p> <p>I know we are not the only company struggling with this issue.</p> <p> </p> <p>I NEED THIS TO BE ESCALATED ASAP!</p>
Dear Jaques,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I am in contact with my imports department to try and get the matter resolved as quickly as possible.
Please expect an update from me before close of business today.
Kind regards
Avery Visagie
Customer Care Executive
Dear Jaques,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I am in contact with my imports department to try and get the matter resolved as quickly as possible.
Please expect an update from me before close of business today.
Kind regards
Avery Visagie
Customer Care Executive