Again, what a messy affair
<p>So here i am again resorting to Hello Peter to get service from DHL.</p> <p> </p> <p>Not only have I already received a "Sorry for our ****ty service" gift and coupon because they delayed me getting my parcel because of a glitch in their systems saying that SARS rejected my import code, but NOW I have another internal DHL problem delaying another one of my shipments for more than 8 days now.</p> <p> </p> <p>So, SARS requested some supporting documents for my shipment, I immediately sent that through only to be notified a few days later that SARS would like a copy of the receipt for my DHL courier fees that my supplier charged me ... dun dun dun ... it has taken (still taking) 8 days to get that invoice / receipt / POP from India and South Africa.</p> <p> </p> <p>You mean to tell me that you SA & India do not have access to the same system to simple retrieve this information and forward it to SARS - clearly not.</p> <p> </p> <p>THEN to make matters worse, DHL India tells me :</p> <p>"Please be informed that sender has an account with us and as per our credit team invoice will be generated at the month end as per invoicing cycle i.e. on 1st Mar 2017.</p> <p>We shall get back to you with further update on March 01, 2017 by 06:00 pm."</p> <p>I was told I would get help everyday after 6pm.</p> <p>Now here comes the funny part ... what if I was asking for this information on the 2nd of February??? Would you make your customers wait an ENTIRE month to get an invoice from you??</p> <p> </p> <p>Poor customer service, poor internal systems, poor support, poor form.</p> <p> </p> <p>And just for a little cherry on the top, I am awaiting another shipment coming from Thailand using DHL (based on DHL trying to maintain reputation by sending me sorry gifts and coupons) ... I expect this too will be delayed as SARS would like to clear my first shipment first.</p> <p> </p> <p>Well, I don't think I will even use the coupon to send out of South Africa as I fear it will be just as messy.</p> <p> </p> <p> </p>
Dear Robyn
I know that apologies is not what you are looking for at the moment.
May you please give me time to look into this problem and give you feedback by tomorrow before 10h00.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Robyn
I know that apologies is not what you are looking for at the moment.
May you please give me time to look into this problem and give you feedback by tomorrow before 10h00.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
As suspected, my shipment from Thailand is now going through SARS too - coincidence??? I think not!
Thanks DHL, you really making it hard for South Africans to do business!!!!
As suspected, my shipment from Thailand is now going through SARS too - coincidence??? I think not!
Thanks DHL, you really making it hard for South Africans to do business!!!!
OOOOH, so SARS says my shipment was cleared on the 20th????? You have held onto my shipment for 9 days??
OOOOH, so SARS says my shipment was cleared on the 20th????? You have held onto my shipment for 9 days??
Are you aware that I STILL DONT HAVE MY PARCEL??? 1 day short of a full month DHL!
Are you aware that I STILL DONT HAVE MY PARCEL??? 1 day short of a full month DHL!
You really need to have a sense of humour when dealing with DHL. After a full month today, I received a notice from SARS which makes absolutely no sense. There is a ONE dollar difference in the 2 invoices and I am being charged R3k+ - not only does DHL offer a shocking customer support service, but I cannot liaise with SARS myself, and DHL is pretty useless in acting on my behalf.
If someone looked at the documentation they would see there is no issue here.
But who suffers? The person trying to run the business in this country.
You really need to have a sense of humour when dealing with DHL. After a full month today, I received a notice from SARS which makes absolutely no sense. There is a ONE dollar difference in the 2 invoices and I am being charged R3k+ - not only does DHL offer a shocking customer support service, but I cannot liaise with SARS myself, and DHL is pretty useless in acting on my behalf.
If someone looked at the documentation they would see there is no issue here.
But who suffers? The person trying to run the business in this country.
Good morning Robyn,
Please be advised that your shipment has been stopped by Customs Border Control Unit and we have to abide by Customs SARS regulations.
The penalty imposed was from Customs not DHL and this was due to under declaration of the goods by the Supplier.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations.
Please bear with us while we do our best to liaise with Customs on your behalf.
We will continue to liaise with you via email as we have been liaising.
Kind regards
Charmaine Ram
Customer Care Executive
DHL Express
Good morning Robyn,
Please be advised that your shipment has been stopped by Customs Border Control Unit and we have to abide by Customs SARS regulations.
The penalty imposed was from Customs not DHL and this was due to under declaration of the goods by the Supplier.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations.
Please bear with us while we do our best to liaise with Customs on your behalf.
We will continue to liaise with you via email as we have been liaising.
Kind regards
Charmaine Ram
Customer Care Executive
DHL Express
And now no one knows what to do as clearly there is no discrepancy, but of course you guys don't care because its not your business affected.
Now its been escalated to a manager named Fred that lives in a time warp.
3 days and still N O T H I N G
NEVER EVER EVER EV ER EVER doing this again with DHL!
And now no one knows what to do as clearly there is no discrepancy, but of course you guys don't care because its not your business affected.
Now its been escalated to a manager named Fred that lives in a time warp.
3 days and still N O T H I N G
NEVER EVER EVER EV ER EVER doing this again with DHL!