After receiving unsatisfactory assistance from a call center agent, I was helped by Mr

Item: DHL Express
Rating: 5
Author: Garhard garhard.otto

After receiving unsatisfactory assistance from a call center agent, I was helped by Mr. Ricardo Mcgear. He is a true professional. He was knowledgeable, efficient, and successfully assisted us in getting our parcel sorted. It is refreshing to deal with someone so well-informed. Keep him on the team!

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Replies (1)

DHL Express's replyOfficial

21 Feb 2026, 12:35

Dear Gerhard

Thank you for taking out the time to compliment Ricardo's service .

We are delighted that he could assist you and that the experience was efficient and seamless. We will ensure that Ricardo is recognized for this phenomenal 5 star Compliment .

Thank you for your business and if there is anything we can assist with please do not hesitate to contact us again.

Kind Regards,

Customer Care Team ZA | DHL Express ZA | DHL Express

DHL International Pty Ltd t/a DHL Express

Waterfall Logistics Precinct,

Pretoria Main Road,

Waterfall City,

Midrand, 2090

Gauteng

South Africa

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DHL Express's reply21 Feb 2026, 12:35

Official