1 reviews | Active since Jun 2013
After
This treatment is extrremely unprofessional and showcases a total lack of caring about your clients!<br> <br> I made a purchase from overseas and it required a customs payment which i was not ready for.<br> <br> The staff called me tirelessly and sent me a multitude of emails reminding me day in and day out to make payment as the parcel needs clearance.<br> <br> After I had made payment nobody contacted me again and I had to make contact twice with no one capable of giving me feedback.<br> <br> Here I stand a month later with no parcel and absolutely no help! Conveniently after you have taken my money.<br> <br> I don't mind waiting if you communicate but once money is taken you cast aside me as a client just reminding me that I am not a client but merely a number which I feel is goes totally against your Mission Statement.<br> <br> The reason I chose to purchase this Football Jersey was because I wanted it before the season begins as it will only be launched in this country then which is a month away, with all this going on I would have saved a huge amount of money rather waiting for the clothing to launch here.<br> <br> Please advise if i will get my package as I am now questioning if DHL will deliver what was promised.<br> <br> Regards,
Thank you for the complaint.
I have forwarded you a email to please forward me the proof of payment so that i can assist you with the clearance as the cellphone number provided is incorrect.
Regards
Nicole Pietersen
Key Accounts Executive
Thank you for the complaint.
I have forwarded you a email to please forward me the proof of payment so that i can assist you with the clearance as the cellphone number provided is incorrect.
Regards
Nicole Pietersen
Key Accounts Executive
