1 reviews | Active since Jul 2012
Accounts
<p>I have a payment reflecting on my account since February 2016, dispite sending pop to DHL SEVERAL times this is still NOT resolved. I keep getting told that they will fix immediately and 4 months later they are still fixing it!</p> <p>I am tierd of repeatedly sending 1 pop over and over with no result and empty promises this is frustrating and i want it fixed IMMEDIATELY!</p> <p> </p>
Dear Elizabeth ,
Thank you for bringing this matter to our attention.
I understand your frustration with this and I assure you that I will take up this matter for you until this has been fully resolved.
Please can you forward me your DHL account number as well as the proof of payment in order to escalate your case to our Finance manager to help solve this matter as a matter of urgency .
I apologize sincerely for the inconvenience that this has caused you .
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Telephone: +***1
Fax: +***7
***
www.dhl.com
Please call ***for:
Bookings | Tracking | Customs | Paperwork | Packaging
Finance Queries - please contact: ***
Automation Tools please contact: ***
Dear Elizabeth ,
Thank you for bringing this matter to our attention.
I understand your frustration with this and I assure you that I will take up this matter for you until this has been fully resolved.
Please can you forward me your DHL account number as well as the proof of payment in order to escalate your case to our Finance manager to help solve this matter as a matter of urgency .
I apologize sincerely for the inconvenience that this has caused you .
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Telephone: +***1
Fax: +***7
***
www.dhl.com
Please call ***for:
Bookings | Tracking | Customs | Paperwork | Packaging
Finance Queries - please contact: ***
Automation Tools please contact: ***