SO
Sven O

1 reviews | Active since Dec 2024

23 Dec 2024, 10:19

Abysmall

A simple repair under warranty Shipped out on 26 November, (the collection guy simply dropped of form and would not wait for me to complete - he had an urgent appointment, only collected the package 6 hours later - from there on downhill - package only left SA on 2 December, delivered on 5 December at 11:30 Shipped back on 6 December at 15h00 Collected by me at DHL facility 20 Dec at 18h30 after i was advised that duties were still outstanding (payment of which was already made on 12 Dec and recorded as such) Non-existing service, abysmall conduct of personell. Advoid at all cost

0
Replies (1)
DHL Express
DHL Express's reply23 Dec 2024, 11:43
Official
Dear  Sven Olivier
We appreciate your bringing this issue to our attention.

Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.

Kind Regards,   Customer Care Executive ZA | DHL Express  DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa  *** www.dhl.com