HI
Harriet I
1 reviews | Active since Dec 2020
03 Dec 2020, 17:08
ABSOLUTLEY USELESS DHL EXPRESS FROM SA TO UK FEDEX WOULD HAVE BEEN MUCH BETTER SERVICE
A booking was made online Sat 28 Nov for collection 30 Nov R178 was deducted immediately and invoiced amount R165... Monday morning came I had to call for collection update. Documents never got shipped on Monday night.. Tuesday came and passed promises promises and more promises documents was supposed to be delivered today at 12 still not delivered... This has wasted 2 days of working on a very important application which could change my life.
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DHL Express's replyOfficial
04 Dec 2020, 06:59Dear Harriet,
Thank you for your post and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
I notice that your shipment was delivered yesterday. Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Thank you for your post and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
I notice that your shipment was delivered yesterday. Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
DHL Express's reply04 Dec 2020, 06:59
Official
Dear Harriet,
Thank you for your post and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
I notice that your shipment was delivered yesterday. Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Thank you for your post and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
I notice that your shipment was delivered yesterday. Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express