Absolutley appalled by the service i received

Good day <br> Today 02/04/2015 I booked a collection at 08.50am for collection latest 12midday from my client in JHB.<br> The company was closing early.<br> at 10.30am I sent Proof of payment to DHL. after emailing proof of payment I called DHL to inform them that Proof of payment was sent.<br> DHL confirmed proof of payment was received and collection will be done before 12midday <br> At 12 my client called to say that they are closing at the collection has not been done by DHL, there after I called DHL again and spoke to another lady who promised collection will be done in 10mins, if someone can please wait 10mins.<br> I arranged with my client and thereafter presumed all is well and went about with other work.<br> at 14.00hrs my client called again and said he is still waiting and no one had come to collect yet.<br> I called DHL again. only to hear the disturbing news that the drive had many other collections and did not have time to collect mine at 12.00hrs, naturally I was upset and raised my voice to which the lady cut the call on me.<br> The lady even sent ,me a mail saying this. which is unacceptable.<br> every customer should be treated like your only customer.<br> These are very urgent Docs<br> ***