1 reviews | Active since Aug 2012
Absolutely useless!!!
<p>After more than a month DHL internation and their *********** staff can't assist me with clearing a package at customs. All I ever received were emails, not actually even clearly stating what they need. Today almost two weeks has gone past and after a huge telephone fight, I now know what I needed to give them.... which means... asking our supplier in Wurzburg for the data, therefor waiting another what maybe two weeks for DHL to assist. </p> <p>Seriously, train your employees to assist effectively... Best part, we get charged for the parcel awaiting clearance by DHL.</p> <p> </p> <p>Nice one guys!!!</p>
Good morning Desiree,
Please accept my sincerest apologies for the Customs delay of your shipment. I understand that this has become increasingly frustrating for you and for that I am terribly sorry for the inconvenience.
Your shipment has been stopped by Customs for inspection and Gugu has been communicating via email to the email address *** for all details that have been requested by Customs and Kagiso, Gugu and Lenora have sent emails requesting this information which you have confirmed that you have now requested from the Supplier. Please be advised that these requirements are not DHL a request by DHL but they have been requested by Customs to proceed with clearance. Once this information has been submitted to Customs they take 5-7 working days to respond with a release or if any further details are require.
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. Customs regulations are set by Customs authorities in each country, of which DHL has no choice but to abide.
In as much as DHL endeavor’s for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Kind regards,
Charmaine Ram
Customer Care Executive | DHL Express
Best regards,
Good morning Desiree,
Please accept my sincerest apologies for the Customs delay of your shipment. I understand that this has become increasingly frustrating for you and for that I am terribly sorry for the inconvenience.
Your shipment has been stopped by Customs for inspection and Gugu has been communicating via email to the email address *** for all details that have been requested by Customs and Kagiso, Gugu and Lenora have sent emails requesting this information which you have confirmed that you have now requested from the Supplier. Please be advised that these requirements are not DHL a request by DHL but they have been requested by Customs to proceed with clearance. Once this information has been submitted to Customs they take 5-7 working days to respond with a release or if any further details are require.
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. Customs regulations are set by Customs authorities in each country, of which DHL has no choice but to abide.
In as much as DHL endeavor’s for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Kind regards,
Charmaine Ram
Customer Care Executive | DHL Express
Best regards,