1 reviews | Active since Nov 2019
Absolutely shocking service!
On Friday the 27th I received a message saying my parcel was going to be deliverEd, the website stated that my parcel will arrive On The 30th so I was not expecting a delivery. They attempted delivery but unfortunately I was not at home at the time. TODAY the 30th of December is the day my parcel is supposed to arrive! I phoned and confirmed that I would be here waiting for them to deliver. I am still sitting at my at 5:45 waiting for my delivery! When I called again they said it would arrive tomorrow! I’m sorry but that’s not good enough customer service! I’ve taken a whole day out of my time to wait for my scheduled delivery! Worst of all when I called the call center the male on the other end was awfully rude and abrupt! They made me feel like because I missed their convenient time to deliver now I must sit and suffer! They said on Friday they would return! It’s now Monday 5:45 and no delivery and no status updates. Most useless delivery system ever! Takealot is way more professional when it comes to delivering! I’m disgusted at this whole ordeal. Tomorrow I leave for my holiday so now what must I do! Thanks DHL for nothing!
Thank you for writing to us and for bringing this matter to our attention. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Your shipment is out for delivery and I expect that it will be delivered by 12H00 today.
Once again, I regret any inconvenience caused by this incident.
Kind regards.Avery VisagieCustomer Care Executive
Thank you for writing to us and for bringing this matter to our attention. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Your shipment is out for delivery and I expect that it will be delivered by 12H00 today.
Once again, I regret any inconvenience caused by this incident.
Kind regards.Avery VisagieCustomer Care Executive