Absolutely PATHETIC SERVICE
In the last week I used DHL for 2 shipments. Every single time they STATE the delivery on the tracking, then when the delivery date expire (because of NO DELIVERY) - they just don't update again. Every single time I had to phone in, twice a DAY, for 7 days - every single time the call takes 10 minutes. Every single TIME I have to SPELL my email address, give them my contact number - but STILL.... they JUST DON'T PHONE ME BACK, so that is why I have to phone twice everyday. Then AFTER the first shipment is DELIVERED, I get 3 x sms's stating that my shipment is ON ITS WAY... I have to pay R773.50 (168.3+81.20+150)... Once AGAIN B E Y O N D P A T H E T I C: The actual calculation is R399.50. So they threaten NOT to deliver the shipment, but it's already delivered... A WEEK before the sms.... These shipments are also LOW value items, but they want to double charge me???
Wake UP DHL South AFRICA!!!!
In future I will only deal with ARAMEX, as DHL service is beyond pathetic.
Dear Yolanda,
Thank you for taking the time to alert DHL Express of your concerns .
I have read your compliant and would like to sincerely apologise for the manner in which we’ve handled this matter this far . We could’ve definitely handled the clearance of your shipment better by managing expectations and getting back to you on time . I thank you for your valuable feedback, as it allows us to address the process and staff involved to improve in future.
I attempted to contact you but was unsuccessful . Please confirm a more convenient time that I can contact you tomorrow to discuss the compliant raised ?
Please find below my direct details should you need to get a hold of me .
Please feel free to forward me the outstanding shipment waybills that you would like for us to follow up on to ensure delivery ?
I’ll be in contact again tomorrow .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Yolanda,
Thank you for taking the time to alert DHL Express of your concerns .
I have read your compliant and would like to sincerely apologise for the manner in which we’ve handled this matter this far . We could’ve definitely handled the clearance of your shipment better by managing expectations and getting back to you on time . I thank you for your valuable feedback, as it allows us to address the process and staff involved to improve in future.
I attempted to contact you but was unsuccessful . Please confirm a more convenient time that I can contact you tomorrow to discuss the compliant raised ?
Please find below my direct details should you need to get a hold of me .
Please feel free to forward me the outstanding shipment waybills that you would like for us to follow up on to ensure delivery ?
I’ll be in contact again tomorrow .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600