JR
Jaco R
1 reviews | Active since Nov 2009
26 Mar 2015, 08:14
a week at customs and nothing
Please sort his parcel as its being a week now and i have phoned dhl and send several emails already and only get a response once a day.<br> <br> I even submitted a importers code and id number.<br> <br> Waybill: ***<br> Regards<br> Jaco<br>
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DHL Express's replyOfficial
27 Mar 2015, 11:03Hello JacoR,
Thank you for contacting DHL Express..
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail. Kindly provide me with an alternative contact number or suitable time to contact you , so as to assist in resolving this matter.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Key Accounts Executive
Thank you for contacting DHL Express..
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail. Kindly provide me with an alternative contact number or suitable time to contact you , so as to assist in resolving this matter.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Key Accounts Executive
DHL Express's reply27 Mar 2015, 11:03
Official
Hello JacoR,
Thank you for contacting DHL Express..
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail. Kindly provide me with an alternative contact number or suitable time to contact you , so as to assist in resolving this matter.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Key Accounts Executive
Thank you for contacting DHL Express..
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail. Kindly provide me with an alternative contact number or suitable time to contact you , so as to assist in resolving this matter.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Key Accounts Executive