1 reviews | Active since Feb 2018
A mountain too high.. for DHL
Shipment no 1: Arrived in South Africa 1 January 2018 Shipment no 2: Arrived in South Africa 25 January 2018 Shipment no 3: Arrived in South Africa 28 January 2018
I have not received any of these shipments as yet. 20 Feb 2018.
All of these shipments were stopped by customs, which is not problem, the problem lies with DHL when it comes to solving the issues and assisting with all necessary documents.
Customs requires freight statements from DHL China. But DHL South Africa, seems to be unable to obtain these documents. It just doesn't make sense... It almost feels like they're doing this on purpose!
I have made numerous phone calls to DHL, and they always have an excuse for what the problem is. My Attorney has contacted SARS and DHL in numerous emails.
For a business as small as mine, the damage that has been done to me financially, is irreparable!
I will make my best efforts to never use DHL's services in the future!!
Wow, As I'm typing, shipment no 1 was just delivered. That's almost two months of waiting for stock! Any retailer will tell you the same, without stock, we can't survive.
DHL, your service is terrible,unprofessional,inadequate and unacceptable!!!
Good afternoon Philip,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, your shipment is being held in customs due to customs requesting a freight invoice from your supplier. DHL Express South Africa requested the invoice from your supplier and DHL China but have not received the invoice up to date . i will be investigating why the requests were only sent last week as this clashed with the Chinese New Year cause significant delays.
I will be escalating with China to obtain the invoice in order to secure the release and subsequent delivery. kindly allow me to further monitor and i will contact you tomorrow morning at 11:00AM to further advise you on the progress of my request
Regards
Mulondi Dzebu
DHL Express Customer Care Executive
Good afternoon Philip,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, your shipment is being held in customs due to customs requesting a freight invoice from your supplier. DHL Express South Africa requested the invoice from your supplier and DHL China but have not received the invoice up to date . i will be investigating why the requests were only sent last week as this clashed with the Chinese New Year cause significant delays.
I will be escalating with China to obtain the invoice in order to secure the release and subsequent delivery. kindly allow me to further monitor and i will contact you tomorrow morning at 11:00AM to further advise you on the progress of my request
Regards
Mulondi Dzebu
DHL Express Customer Care Executive