MF
Mbulahiseni F
1 reviews | Active since Jan 2018
08 Aug 2022, 07:37
A month waiting for a delivery
I have been waiting for my parcel since last month July and its almost a month now and delivery date has long passed. How long does it take to get a parcel from Nigeria to south africa. I'm so not happy with DHL and after paying a huge amount of shipment and clearing. I'll never use DHL again. My parcel tracking number is ***
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DHL Express's replyOfficial
08 Aug 2022, 07:44Dear Mbulahiseni Fhedzi,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
One of our dedicated customer care advisor will be in contact with you before 11h30.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
One of our dedicated customer care advisor will be in contact with you before 11h30.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
DHL Express's reply08 Aug 2022, 07:44
Official
Dear Mbulahiseni Fhedzi,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
One of our dedicated customer care advisor will be in contact with you before 11h30.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
One of our dedicated customer care advisor will be in contact with you before 11h30.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa