A month and my parcel is not delivered yet.

We booked a shipment on the 15th of December and paid for it online. Goods where collected the next morning. We had some issues with customs which was sorted out and the shipment arrived in Botswana on the 23rd of December 2020. The parcel to this day has still not been delivered. DHL South Africa did not once try to follow up, call me or even try and provide any assistance. They are constantly trying to tell me it is with DHL Botswana. My problem is I paid DHL South Africa not DHL Botswana to deliver this parcel. Door to Door. I feel ****med and so does my client. We will take your money and won't deliver on our promise. Never again.