A giant business that clearly puts profits before customers

DHL charged me for a shipment that was set to take 4 days to deliver from the UK to SA. The shipment landed up taking nearly 2 weeks.

After a week of back and forth I was eventually offered a "rectification" whereby a 3kg parcel can be moved anywhere in the world.

Despite the "rectiofication" offered by a lady called Lesareng Moseneke, its not even usable. The shipment they messed up on was an international import and the "rectification" only applies to domestic and export, not import as per the shipment they messed up on.

I have since emailed with no reply from her as well as called and left a message for her to call me back once she was finished on the said call. Still 2 days later and no email, no call back.

If you dont want a sub standard service and after sales support, please consider using Fedex, UPS or another carrier. Youll likely have better luck being adequately assisted the first time.

This is the MOST DISAPPOINTING experience with a non existent service from a giant business that clearly puts profits before customers.