81% import duty and VAT charged on imported beauty products, *******ly

Item: DHL Express
Rating: 1
Author: Madeline R

I ordered a few body products online from Truly Beauty overseas (their service and support has been amazing - even agreed to resend my order to my sister in Canada or to another address if I can get DHL Africa/ Express to respond to my emails and calls and return the parcel to them).

The total value of my order was $ 134.10 and I paid R 2164 for it.

In order to receive the delivery locally, of my bought and paid for products - my property) I have been issued an invoice from DHL Express of R 1809 - that is 81% of my order value!

As far as I am aware and as per the SARS website, beauty products are legally taxed at 20% plus VAT? I’m happy to pay up to 40% on my order. But 81%?? Can anyone assist or explain. Would love to get this sorted as soon as possible and get either my package returned to the sender or delivered to me.

Helpful (0)

Replies (1)

DHL Express's replyOfficial

19 Feb 2022, 15:29

Dear Madeline Rossouw,

Thank you for bringing this matter to our attention.

We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.

Please allow us a chance to investigate this with further with the relevant department

We will revert to you with the Import Calculations breakdown of the Import Tax due for this shipment on the next working day – 21.02

We assure you of our best services at all times.

Best Rgds,

DHL Customer Care department - ZA | DHL Express

DHL International (Pty) Ltd t/a DHL Express

DHL House

Fabriek & Van Acht Rd, Isando

1600, Gauteng

South Africa

DHL Express's reply19 Feb 2022, 15:29

Official