7 months and shipment still not delivered

Item: DHL Express
Rating: 1
Author: Allison N

This is my second review as my first one did not bring any answers or solutions. It is impossible to get hold of Buhle Sekoboane, the Customer care Executive. The phone goes unanswered, as do the emails. Please expect a letter from my attorneys by midday tomorrow. I will be suing DHL for loss of business.

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Replies (1)

DHL Express's replyOfficial

08 Oct 2020, 12:57

Dear Alison ,

Thank you for taking my call

I sincerely apologies for the manner in which this has been handled.

I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services

Please be advised I have sent the details to Buhle to assist with the query and she will revert back

Thank you.

Kind Regards,

On behalf of the MD office.

Busisiwe Sithole

DHL Express's reply08 Oct 2020, 12:57

Official