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Allison N
1 reviews | Active since Oct 2020
05 Oct 2020, 09:17
7 MONTHS AND SHIPMENT STILL NOT DELIVERED
AWB:*** My company imports roof safety systems. A shipment has been at DHL warehouse for 7 months due to the incompetence of DHL staff in JHB. Customs are charging a huge penalty as the shipment was not cleared within 14 days. It was not cleared in 14 days because the lady at DHL only submitted the information to customs 9 days after she received it from us. DHL said the shipment was at the State Warehouse, when it is in fact, still at DHL warehouse! I have lost business due to DHL not clearing the shipment. I will be suing them for loss of business. Taking 7 months to clear a shipment is absolutely unacceptable!
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Replies (2)
DHL Express's replyOfficial
05 Oct 2020, 12:54Dear Alison,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply05 Oct 2020, 12:54
Official
Dear Alison,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
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Allison N's updateReviewer Update
06 Oct 2020, 15:24I still have not heard anything regarding this matter. The number provided for Buhle goes unanswered. Doesn't seem anyone at the call centre is able to help me either. This is unacceptable!
AN
Allison N's update06 Oct 2020, 15:24
Reviewer Update
I still have not heard anything regarding this matter. The number provided for Buhle goes unanswered. Doesn't seem anyone at the call centre is able to help me either. This is unacceptable!