7 DAYS FOR CLEARING EVENT

Hello WFH327,

Dear Willem,

Please accept my sincerest apologies for the manner in which this situation has been handled.

I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.

As it currently stands your case has been escalated internally to the Head of Customer service in Namibia.

Please allow us to investigate the matter with the relevant department and then provide you additional feedback.

Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express