JJ
Jacques J

1 reviews | Active since Aug 2013

20 Feb 2015, 15:31

5 DAYS TO DELIVER A PACKAGE 200KM AWAY

I use DHL in the course of my business many times daily and would venture to say that I'm one of their bigger clients here in Potchefstroom. However, the lack of quality service leaves much to be desired. The newest incident is one whereby they collected my parcel in Pretoria on 19/02/15 (using RAM Couriers!!!) and informed me that delivery will only be made on 23/02/15. No matter how you look at it, that's just pathetic. 5 Days to take a parcel from Pretoria to Potchefstroom? A package that I had sent to exactly the same address as where the first one was collected, was collected in Potchefstroom and delivered the next day. It makes no sense and it's costing me money.<br> <br>

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Replies (1)
DHL Express
DHL Express's reply23 Feb 2015, 13:21
Official
Hello JACQUESJ,

I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.


Your complaint has been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.

Please do not hesitate to contact us should you require assistance.

Kind Regards

Mercedes Mac Namara
Quality Assurance Specialist