AN
Anisha N

1 reviews | Active since Aug 2019

13 Oct 2020, 14:17

4 MOTHS WAITING FOR MY GOODS TO BE CLEARED BUT NO THEY DECIDED TO JUST NOT RELEASE THEM

Am very ****ed at DHL they have been giving me run around with my parcel which i was supposed to receive in July , they requested all relevant documents i submitted still they said it was not the correct one , they wanted to know whats inside the package i told them whats inside the package but that was not enough its been 4 months of waiting for my goods , they requested the seller to write a letter what are the products made of and what ingredients we sent that but still i did not hear from them all i wanted is for them to ship back the goods to the seller so that i get my money back since they dont want to give me my spiritual products or mybe they want to use them for them self's i dont know i have never had issues with any other cargo in my life but DHL SUCKS , hat is it that they want or it it me showing my self or the problem is the goods are coming from Nigeria am very angry and ****ed , 4 good months being **** too they there keeping my goods for what ?AWB : ***

0
Replies (3)
DHL Express
DHL Express's reply14 Oct 2020, 12:15
Official
Dear Nomtandazo 

I trust you are well. 

Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will put measures into place to ensure that same does not happen again.

Kindly look out for my email so we can discuss the matter further. 

Kind Regards 
Lebogang Madihlaba 
DHL Express South Africa 
AN
Anisha N's update16 Oct 2020, 10:05
Reviewer Update
Good day ,

i just want to take this moment , and thank you for my parcel the issue has been resolved and i have received my delivery thank you so much for taking this matter serious , looking forward doing business with you in the future , and please do also advise was was the main issues for the parcel to delay so that we avoid such to happen on our next purchase delivery .

thank you and much appreciated .
DHL Express
DHL Express's reply16 Oct 2020, 23:31
Official
Dear Nomtandazo
 
I trust this mail finds you well and safe. 
 
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
 
The shipment was detained by Customs boarder Control Unit for a Random inspection . In as much as we endeavor for positive Customer experience's , we do not control the Customs clearance process. This process is controlled and regulated by government officials in each country .
 
I am pleased to confirm shipment successfully cleared Customs and was subsequently delivered this morning at 9:42 received by SILETHOKUHLE.
 
I hope all was received in good order.
 
Please feel free to contact me should additional assistance be required .
 
Thank you. 
Kind Regards 
Lebogang Madihlaba 
DHL Express South Africa