30 July

We are immigrating and need DHL to pick up documents from Medscheme in Searl str Woodstock.

First 2 times DHL could not find the location. They did not bother to let any one know. 3rd time they find the building but dont phone the person working with my documents so they stated there was no documents. 4th and 5th time they reconed there was no waybill with the document. We know for a fact that the waybill was printed and with the document. We have been struggling since the 17 April to get a 2 page document picked up to be couriered to America. And the frustration excludes the amount of phone calls and time trying to get DHL to pick up the document. Other courier services delivered what their service agreement says . 5 other documents got delivered by 2 other courier companies within 5 working days no effort .

This has influenced our immigration timeline very negatively as the cgfns is only waiting for that document it has wasted 3 months of our time. My husband has a job overseas allready and if he looses this oppertunaty due to DHL' poor service there could be a major loss of income, which will lead to a lawsuit. POOR POOR SERVICE.