1 reviews | Active since Feb 2015
3 weeks
Waybill *** DHL<br> <br> Has been stuck at customs for over 3 weeks, i submitted all the required documents and paid tax for the parcel over 2 weeks ago. I keep getting different people handling my matter, it was firstly Nandi Hlatjwayo who ended up not replying my emails & taking my calls, then it was Aletta Tshabalala who promised to send me an email and call me but never did, she didn't reply my emails either. Them I learnt on Monday that Lebogang Moifa is the new person taking care of my matter. She's been taking my calls & replying my emails but still nothing has changed we are still in the same situation. I have informed my lawyer about this matter & planning to take it the legal route, maybe in that case I will be taken seriously. Please note that I used Dhl because of the emergency I had for the parcel. I have been Inconvenienced & I will be suing DHL for all this mess. The parcel arrived on the 28th of Jan.<br>
Apologies for the poor service received, Anele.
We are investigating thoroughly and will revert with feedback asap.
Kind Regards
Nitesh Singh (Customer Enquiry Supervisor)
Best regards,
Apologies for the poor service received, Anele.
We are investigating thoroughly and will revert with feedback asap.
Kind Regards
Nitesh Singh (Customer Enquiry Supervisor)
Best regards,
