AS
Anele S

1 reviews | Active since Feb 2015

22 Feb 2015, 19:35

3 weeks

Waybill *** DHL<br> <br> Has been stuck at customs for over 3 weeks, i submitted all the required documents and paid tax for the parcel over 2 weeks ago. I keep getting different people handling my matter, it was firstly Nandi Hlatjwayo who ended up not replying my emails & taking my calls, then it was Aletta Tshabalala who promised to send me an email and call me but never did, she didn't reply my emails either. Them I learnt on Monday that Lebogang Moifa is the new person taking care of my matter. She's been taking my calls & replying my emails but still nothing has changed we are still in the same situation. I have informed my lawyer about this matter & planning to take it the legal route, maybe in that case I will be taken seriously. Please note that I used Dhl because of the emergency I had for the parcel. I have been Inconvenienced & I will be suing DHL for all this mess. The parcel arrived on the 28th of Jan.<br>

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Replies (1)
DHL Express
DHL Express's reply26 Feb 2015, 17:20
Official
Hello Anny.007,

Apologies for the poor service received, Anele.

We are investigating thoroughly and will revert with feedback asap.

Kind Regards
Nitesh Singh (Customer Enquiry Supervisor)

Best regards,