3 phone calls and 6 emails...still no parcel...5 days later!

<p>I ordered something from overseas for my friends wedding, and requested the item be delivered to my work. The company I ordered from uses DHL.</p> <p> </p> <p>I was sent an sms saying my delivery would be delivered on Wednesday 15 April. On Friday, when it still hadn't arrived, I called and was told that they needed my ID nuber for customs. I can't understand why I wasn't called to ask for this. They then told me it would only be delivered on Monday (today). My work would be closed on the Monday, so I called and dealt with a man named Arthur Meintjies, who emailed me a change of address form. I emailed this back at 2:15 on Friday. </p> <p> </p> <p>Today, I have been at home all morning, when I get an sms saying the order could not be delivered because no one was home. I phoned to check, and the change of address has not been processed. And the very friendly man I spoke to on the phone, can't get through to your Cape Town offices. Now I am waiting at home, unsure of whether or not the parcel will make it here today (or if I have to wait till Wednesday after the public holiday. ) I unable to do anything else either, as I have to be at home to receieve the parcel. </p> <p> </p> <p>I urgently need this package before the wedding, and have spent ages trying to get it here. </p> <p> </p> <p>I was considering using DHL for my own business, but if my customers have to go through this to get their packages, I think I may take my business elsewhere. </p>