2nd review of DHL Express in a week - Also terrible (nothing's changed)

DHL lost my proof of payment document (import duty) - which was paid on time.

Due to this (loss of documentation) customs selected my package for inspection as it was just sitting there in someone's "no duties paid" tray,.

The package has now been with customs for a week. - 1 week past the expected delivery date

DHL promised that they would follow up & let me know what's going on. (a week ago) - when I drove to their offices in Isando to complain about their incompetence.

Since the visit I've received one phone call, with zero information about when I'm receiving my package.

I phoned them again a minute ago - nobody STILL knows anything.

Nobody's "following up" on anything.

Aletta Tshabalala (DHL ZA) ********** tells me that the delay is with customs.

but:

a) DHL cannot tell me what the delay is b) DHL refuses to provide me with a customs contact number so I can find out what the delay is. c) DHL can't do ANYTHING to assist me in receiving my package.

DHL International Johannesburg = FAIL.

I'd give DHL less than 1 star if I could.