GM
Gena M
1 reviews | Active since Apr 2011
11 Nov 2015, 08:08
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I am attempted to email Frank and Caroline for the past week numerous emails and they are just not getting back to me regarding this parcel.<br> <br> I have a wedding on Saterday that this dress is for and u just are not doing anything about this.<br> <br> Please i need a urgent response for u
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DHL Express's replyOfficial
11 Nov 2015, 17:59Hello gena01,
Dear Gena,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be following up this case for you until the matter has been resolved.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Gena,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be following up this case for you until the matter has been resolved.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
DHL Express's reply11 Nov 2015, 17:59
Official
Hello gena01,
Dear Gena,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be following up this case for you until the matter has been resolved.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Gena,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be following up this case for you until the matter has been resolved.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express